Return Policy

Return Policy – MedNStore.com

Effective Date: 01 Nov 2025

 

At MedNStore.com, we strive to provide high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, this Return Policy explains when and how you can request a return.

1. Eligibility for Returns

A product is eligible for return only under the following conditions:

  • The item received is damaged, defective, expired, or incorrect.

  • The product delivered does not match the description or image shown on our Website.

  • The item is missing parts or not functioning as expected.

We may require photos or video proof to verify the claim.

2. Non-Returnable Products

For safety, hygiene, and legal compliance, the following items cannot be returned:

  • Perishable goods (fresh fruits, vegetables, dairy, bakery items)

  • Opened or used personal care products

  • Medicine, healthcare, or consumables once opened

  • Items with tampered packaging

  • Products marked as non-returnable on the Website

  • Products bought during special clearance sales (if specified)

3. Return Window

You must raise a return request within:

  • 24 hours for fresh, perishable, or temperature-sensitive items

  • 48 hours for all other eligible products

Requests beyond these timelines may not be accepted.

4. Return Process

To initiate a return:

  1. Go to My Orders on MedNStore.com

  2. Select the product and click Request Return

  3. Upload images or videos showing the issue (if required)

  4. Submit the request for review

Our support team will assess the claim and schedule a pickup if approved.

5. Pickup & Inspection

  • Returned products must be in original condition with all accessories (if applicable).

  • Pickup will be arranged at the delivery address whenever possible.

  • Our delivery partner or quality team may inspect the product at pickup.

  • If the item is found to be used, damaged due to customer handling, or missing parts, the return may be rejected.

6. Refunds for Returned Items

Once the returned item passes inspection:

  • Refunds will be issued to your original payment method or wallet balance, depending on your choice.

  • Refund processing time: 2–7 business days after inspection approval.

  • COD orders may be refunded via bank transfer or wallet.

7. Exchange Policy

Exchanges are subject to:

  • Stock availability

  • Product category eligibility

If an exchange is not possible, a refund will be issued.

8. Order Cancellation

If you cancel before the order is packed or shipped:

  • A full refund will be issued.

If the order is already shipped, it cannot be cancelled and will be treated as a return.

9. Wrong Address or Failed Delivery

Returns due to:

  • Wrong address entered

  • Customer not available

  • Refusal to accept delivery

may incur additional charges, and refund eligibility will be at MedNStore.com’s discretion.

10. Contact Us

For return-related concerns:

MedNStore.com
Email: info@mednstore.com